Your TikTok was hacked and the email and phone number were changed? Here is the step-by-step process to recover compromised TikTok accounts using TikTok's official security team escalation.
Recovery Steps
Check for a TikTok security email. TikTok sends an email to the original address when account info is changed. The email contains a revert link — click it within the time window to undo the attacker's changes.
Report via tiktok.com/legal/report/accountAccess. This is TikTok's hacked-account form. Provide your original username, the email address used at registration, any phone number previously on the account, and linked accounts.
Contact TikTok Support in the app. On the login screen, tap "Forgot password?" → at the bottom, "Use phone or email." If that fails, tap the "?" icon → "Report a problem" → "Can't log in."
Provide ownership proof. TikTok may ask for: previous passwords, linked Facebook/Google email, videos you uploaded, approximate account creation date, and a government-issued ID.
Wait for review. TikTok's security team typically responds within 24–72 hours via the email you provided in the report form.